Refund and Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You need to provide us with the tracking number after you send back the product. You should provide us with the tracking number not longer than 14 days after the product was delivered to you.

Please do not send your purchase back before contacting us.

Returned to Sender and Unclaimed Packages

In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order,

Hydrobottleer may provide the option for store credit or exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached,

Hydrobottleer reserves the right to return the order, restock the item(s) and provide a store credit for the order value less the original shipping cost and any charges incurred to accept the returned package.

Note that Hydrobottleer is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.

Shipping

Before returning your product, you have to contact us first, so we can provide you with a mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Order cancellation

We are unable to make changes or cancel your order, if more than 24 hours have passed since it was placed.